Mackereth accessible communications policy
This practice complies with the NHS Accessible Information Standard. We work hard to ensure that all of our patients receive information and communication in a format they can understand and prefer. If we cannot provide information or communication support in your preferred format, we will work with you to find an alternative format that you can access.
We can provide you with information such as appointment and referral letters and other patient information materials in the following formats without delay:
- Printed information in a larger font size of your choice
- Information sent or available electronically via a website, email or text message
If you use communication support such as a BSL or other interpretation, please let us know so that we can make suitable accommodations. We will make reasonable adjustments to ensure that you are able to communicate effectively with us. However, please inform us when booking your appointment so that we can make the necessary arrangements.
We support complaints made in alternative formats. If you, or your carer if you have one, need information or forms in an accessible formats in order to make a complaint, please inform a member of staff.